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PIP renewal

JayKay
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Benefits adviser - Penwith Housing Association, Penzance

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Total Posts: 143

Joined: 14 July 2010

Hi

All of the PIP renewals I have done in the past, the customer has been sent a shortened form about 6 months before the award is due to run out.

We have just had a customer who was sent a letter telling that their award is due to run out in March 2025.  The letter said that they have to make a new claim.

We queried this with the DWP who confirmed that they need to complete a full new claim form and they had to go through the whole new claim process over the phone and then they have been sent an email link with form to complete with a one month deadline.

Has the PIP renewal process changed?

What happens if they do not complete the form in time?  Does their existing award continue or does that stop?

Thanks

CHAC Adviser
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Caseworker - CHAC, Middlesbrough

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Joined: 14 September 2017

The detail eludes me right now but from memory this is a wrinkle in how the DWP treat the award length of a PIP award. I seem to recall that short awards, I think up to 2 years, as they approach their end date are treated as renewal claims (i.e. full PIP2 form as with an initial claim) whilst longer term award, anything over 2 years, are reviewed instead (the shorter AR1 form). So not a change in process exactly just a little unusual as most awards are long enough to trigger a review rather than an invitation to renew.

But the I might have some of that detail wrong as I really am just going from memory!

Elliot Kent
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Shelter

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Joined: 14 July 2014

That’s exactly right - there was guidance on this but it seems to have been deleted.