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Subject Access Request issues

Adam Evenson
forum member

Blackpool Centre For Unemployed

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Total Posts: 320

Joined: 9 July 2020

Hi

Apologies if this is in the wrong category!

I’ve got a couple of issues with a SAR I did for two clients:


1. Couple previously claiming IS and ESA and now claiming State Pension - I requested two SAR’s one on each client for similar information. I received the ESA documents for one client but have received absolutely nothing for the other client nor any SAR information on IS or Pension. Its been going on over 7-8 months.

Do I need to go down the complaint route to request the information or is there a specific department I need to contact (possibly the same department who I sent the request to?)

2. Client has an overpayment of WTC & CTC - I initially requested a SAR which missed out the Claim Forms (all I got was some call log notes and random notes that I think they made by just bashing the keyboard haha). Request sent more recently specifically requesting the Claim Forms. HMRC states they do not have them as I am asking for them for 2012-2015 so more than 6 years ago. They state in the covering letter that they have records of the overpayment and reason caused but cannot provide evidence of this.

Very confused - they either don’t have the records so can’t show me or they do and can show me. It surely cannot be both!

Any help on what my next steps for this would be greatly appreciated.

Thanks