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Housing Benefit Reassessment
Following HB reassessment Claimant’s rent was underpaid. Claimant’s rent account was up-to-date during HB reassessment period and had a small credit surplus. LA then credited Claimant’s rent account with HB reassessment payment directly to L/L. Claimant asked for a refund from L/L as Claimant’s rent account now had a high level of credit in their rent account.
However, L/L has stated to the Claimant because it was a payment from a third party (LA) they would have to transfer the credit payment back to LA and then for Claimant to contact LA directly to get a refund. LA’s HB reassessment letter states: “If you have been paying the shortfall you might be due a refund from them.”
We are not in a UC full service area.
Is the process or response the Claimant has received from the L/L correct? Can the Claimant request directly from LA the HB amount?