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‘Continuing delays’ by the DWP’s Recovery from Estates section

shawn mach
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Via the Law Society Gazette -

A solicitor who called for a review of how the Department for Work and Pensions handles possible benefits overpayments into estates has urged the profession to air its concerns, saying the government must do more to improve the system.

Hull-based solicitor Terry Moore said he believes the ‘continuing delays’ by the DWP’s Recovery from Estates (RFE) section is causing ‘anger, anguish and financial uncertainty’ and has called on the department to continue making improvements ...

More: https://www.lawgazette.co.uk/law/end-dwp-delays-now-solicitor-urges/5061266.article

Stuart
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Update from the Law Society Gazette….

According to a letter seen by the Gazette, the Department for Work and Pensions (DWP) Recovery from Estates (RfE) section has revised its system for requesting historic documents from banks and reduced its backlog of work ... the department has now said banks should only be required to produce records for the ‘earliest information they hold’. The department said a new telephone number for RfE enquiries had been set up and reported that there had been a 79 per cent reduction in the volume of work since December 2016.

https://www.lawgazette.co.uk/news/benefit-overpayments-recovery-revamp/5064762.article