Just had a funny conversation with the TCO regarding what happens when they admit fault with regard to an overpayment.

Basically client notified a change but it wasn't acted on until after the magic 30 days had elapsed. Client was paid £x during the 30 day period, TCO want to collect £y where y is greater than x.

They say they calculate the sum still recoverable (I'm paraphrasing quite a bit) by taking the whole sum overpaid during the period between when they were notified and when they acted on the notification, dividing by the number of days in that period to get a daily rate and and multiplying by 30.

Has anyone challenged the sanity of this method of calculation? The TCO told me they do all of the calculations this way. Seems a bit daft to me.

Sue