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Top Disability related benefits topic #6953

Subject: "Debt Centre - still using quills and parchment ?" First topic | Last topic
suelees
                              

Welfare and Debt Advisor, Stephensons Solicitors, Wigan
Member since
28th Jan 2004

Debt Centre - still using quills and parchment ?
Wed 08-Jul-09 03:05 PM

DC confirmed they requested a screen print from JCP last August. It never arrived and they agreed no-one bothered chasing it up. When I queried this they said there is no facility to flag up reminders on the system. He sensed I was rather aghast (perhaps my "whaaaat?!?!" was an indication) so he calmly explained that they would have been reminded once an irate customer rang them again.

Unbebloodylievable

Surely he's made that up but then again...

  

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clairehodgson
                              

solicitor, CMH Solicitors, Durham
Member since
09th Apr 2009

RE: Debt Centre - still using quills and parchment ?
Thu 09-Jul-09 09:26 PM

well their idea of client care and ours/SRA's are three different things...

  

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Top Disability related benefits topic #6953First topic | Last topic