One would think when a person needed to put an appeal in, they probably need some help such an an intermediary advice worker, and they could consent for that. And most agencies would let that person get that help, in the interest of fair play.

Tax Credits have refused to accept a TC689 for a client on account that the claim has failed and the client has an appeal in. Doh...So we can't act for people with appeals with a TC689?

I'm presuming they will then accept a common law consent to act - or do I presume too much!

Anyone else had this ?

Outrageous.....do you want me to take it up with the person in the TCO responsible for the TC689 procedures?

Sigh... why am I not surprised...

What did you do with your TC689. If you didn't fax it, then do so (01772 235119). I don't recall ever having a problem with faxed TC689's. Frank, who deals with them, is very efficient and should be running the whole department!

It was Frank who called and apologsed profusely for not being able to put it on due to an appeal notice being received.

Many, many thanks John. The ASW responsible for the case has already emailed Victoria but she says yes please, can the LITRG take it forward with the TCO.

Thank you

Done....the person is away until Monday.

We had some training regarding tax credit appeals and we discovered there is a specific authorisation form for advisers or appointee's and it is form 64/8 and it can be downloaded from HMRC website

The 64-8 is a form for an agent, usually a professional (paid) agent, who undertakes to act for the taxpayer/claimant on a long-term basis.

It is not the right form for a welfare rights adviser. The TC689 is the one; but we want to see it improved and HMRC have promised to do that later this year.

The specific problem which started this thread was solved and, in theory, instructions updated.