In a reply from James Plaskitt dated 6.508 concerning issues with debt management he states "The overpayment guide is an internal manual for staff use ..... we advise customers, whether members of the publicor organisations, to contact Jobcentre Plus if they have any queries regarding Departmental procedures"
I think this must be ministerial speak for 'it is not publically available'!
And for your entartainment - in the same letter he states:
"I am sorry for any confusion caused by the term 'dispute period'. Although not a legal term, it is used in the Department's Decisions an Appeals Regulations." Is there no hope that DWP can apply the law correctly to even the odd claim?
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