A good point and I think your conclusion is correct. There does not appear to be a requirment that the assessment phase take no more than 13 weeks although the terms of reg 4 (the end of the assessment phase) are a little confusing.
Ex-gratia payment could be a possibility, but if the appeal is successful, unnecessary. Either way, I would certainly be suggesting a complaint regarding the delay.
A possible complicating factor is the fact that someone is treated as having limited capability for work when appealing and hence entitled to ESA which means no JSA. So, if your client had claimed JSA when he failed the LCW assessment, he could not have appealed against the decision on the LCW, which would only be the preferred route if he is certain a tribunal would not overturn the ESA decision, which in turn means he is losing out now by appealing. I realise this sounds confusing, but the conclusion for me is that this is a catch 22 situation and the DWP are unlikely to accept that any loss is due to delay.
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