Bernard1
Welfare Benefits Caseworker, CAB, East Area, Manchester
Member since 04th May 2004
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RE: Refusal to supercede
Wed 23-Jun-04 10:19 AM |
Maybe a call from an adviser to the member of staff handling the case would help clarify the situation?
If not, my next thought would normally be to speak to the customer complaints officer for the DWP/Jobcentreplus office concerned. In my experience they quickly check what's happening and get back to you by phone the same day or asap. That can sometimes - but doesn't always - speed things up but at least if there's a genuine reason for the delay you get to know it.
If the situation then still seems unreasonable and there appears to be no will to speed things up, perhaps the claimant's MP would be interested?
I think Ombudsman complaints are a last resort and may be slower in getting results than the first 2 options.
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