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Subject: "Advice work - good practice" First topic | Last topic
Speefie
                              

Advice Worker, Suffolk Community Refugee Team, Ipswich
Member since
14th Jan 2007

Advice work - good practice
Sun 14-Jan-07 04:34 PM

Hi, I'm new to this forum. I am the advice worker in a health support service in Ipswich. I'm looking for models of good practice in advice work, as our service is changing and needs to encompass this area of work to a larger extent. Does anyone have an idea where I can get hold of example models?
Also, we are looking to work jointly (on an informal basis) with other advice agencies in the area. Can anyone provide info on best practice within joint working procedure?
Many thanks

  

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Replies to this topic
RE: Advice work - good practice, Tony Bowman, 14th Feb 2007, #1
RE: Advice work - good practice, bensup, 14th Feb 2007, #2

Tony Bowman
                              

Welfare Rights Advisor, Reading Community Welfare Rights Unit
Member since
25th Nov 2004

RE: Advice work - good practice
Wed 14-Feb-07 12:53 PM

Hmm... no good practice advice models then...

The problem is, no one is quite sure exactly what good practice is! There are so many policies/guides/standards/etc about that one can never be quite sure which one is right.

Of course, with the increasingly bureacratic approach to advice standards (CAB and LSC being a good example), the harder it is to follow such standards, so organisations spend more time checking their administrative procedures than advising clients.

If you want something quite chunky to get into, try the new National Occupational Standards for advice work (google it) or ask your nearest LSC franchised organisation to borrow their SQM manual (don't ask!).

I'm not suggesting that quality and good practice aren't required, or indeed necessary, they are. But a simple, straightfoward, balanced common-sense approach goes further than reams of paper telling full of good practice quality stuff.

Sorry I can't give you anything more concrete.

As for networking, I would suggest contacting your local organisations and find out if a local best practice guide exists. With the rise (and fall) of community legal service partnerships, there are some local practices knocking around.

Good luck, Tony.

ps. These are entirely my own personal views dot dot dot

  

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bensup
                              

Benefits Supervisor, Barrow-in-Furness, Cumbria Citizens Advice Bureau
Member since
24th May 2004

RE: Advice work - good practice
Wed 14-Feb-07 02:14 PM

"I'm not suggesting that quality and good practice aren't required, or indeed necessary, they are. But a simple, straightfoward, balanced common-sense approach goes further than reams of paper telling full of good practice quality stuff."

Couldn't agree more, it's what we try to do.

IMO you need procedures in place but they shouldn't make the job harder, in fact quite the opposite. There's a lot to be said when an organisation all sing from the same hymn sheet, if you get my drift!

  

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