I am dealing with a PC appeal. It was an advance claim before the claimant reached 60. She was refused as they say she does not have R2R. I have submitted the appeal (twice now, in October and in November). No acknowledgment received. Phoned Pension Service number on decision letter, which is the normal number 0845 60 60265. They say they cannot trace the appeal as client not on their system, and they cannot communicate with EU Enlargement Team (the department that made the decision). I am about to make a written complaint, but I probably wouldn't be able to follow that one up, either. Does anyone have an alternative phone number for the Pension Service?
You can email me directly under amuller_ at_ lambethlawcentre.org

why not get TAS to order them to deal with it..

Hi AMuller,


We are dealing with a R2R pension credit appeal I thought you might find this useful…

Tel no for EU enlargement Team switchboard is 0191 218 6102

Good luck
Chaos

PS - sorry your e-mail is 'not recognised' by the internet server

Hi

I am dealing with Pension Credit Appeal for R2R and can give you a direct telephone number and fax number in the hope it helps you.
tel 0191 218 7014
Fax 0191 218 7399

Hope this helps
Karen

Thanks very much to all of you for your replies - I actually managed to speak to them now.