perhaps it's worth adding that the job the public thinks it pays social fund officers for is to pay funeral payments as quickly as possible where the claimant satisfies the conditions of entitlement to the payment.
they have a duty to process claims fairly and impartially, and decision-making should be objective.
undoubtedly, they will have to make payments to people they may not like or approve of. this is quite immaterial, and their personal likes and dislikes, opinions and biases matter not one jot. unless they interfere with their ability to make decisions fairly and impartially.
human decency requires that claims from bereaved persons are dealt with urgently and with compassion.
when decision-makers appear to approach claims, not from a neutral position of 'is this claimant entitled or not entitled?' but from 'can i refuse this person's claim', the public can have no confidence in the ability of the DWP to apply a non-discriminatory policy, (act lawfully) or that it will not abuse it's power.
but perhaps the 'public' in general, will not know about it?
jj
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