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Top Working Tax Credit & Child Tax Credit topic #3399

Subject: "Tax Credits Direct dial phone numbers" First topic | Last topic
derbyadvic
                              

Welfare Rights Officer, Derby Advice
Member since
23rd Jul 2008

Tax Credits Direct dial phone numbers
Tue 16-Dec-08 09:25 AM

Despite advice to contrary TC have supplied a direct dial number on letter to claimant which when called gives no. unobtainable.

Our client has been waiitng for TC to be resolved for 4 years -we've just been passed case by another agency - where can Derby Advice obtain numbers referred to in Tax Credits Toolkit?

T.J.Lintern
Welfare Rights Officer

  

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Replies to this topic
RE: Tax Credits Direct dial phone numbers, victoriatodd, 16th Dec 2008, #1
RE: Tax Credits Direct dial phone numbers, derbyadvic, 16th Dec 2008, #2
      RE: Tax Credits Direct dial phone numbers, victoriatodd, 17th Dec 2008, #3
           RE: Tax Credits Direct dial phone numbers, derbyadvic, 21st Jan 2009, #4

victoriatodd
                              

Welfare Benefits/Tax Credits Adviser, Low Incomes Tax Reform Group (LITRG)
Member since
06th May 2005

RE: Tax Credits Direct dial phone numbers
Tue 16-Dec-08 09:28 AM

Most of the letters from the TCO that I have seen recently have not even had a direct dial number (even one that doesn't work), merely the helpline number.

Have you tried the intermediaries line? Could they give you the correct phone number?

Do you have a team identification on the letter?

Victoria

  

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derbyadvic
                              

Welfare Rights Officer, Derby Advice
Member since
23rd Jul 2008

RE: Tax Credits Direct dial phone numbers
Tue 16-Dec-08 11:06 AM

Victoria,

for some reason we do not seem to have the intermediaries line if you could supply it I would be grateful,

- we have the usual authorisation status for Derby Advice as an individual organisation

T.J.Lintern

  

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victoriatodd
                              

Welfare Benefits/Tax Credits Adviser, Low Incomes Tax Reform Group (LITRG)
Member since
06th May 2005

RE: Tax Credits Direct dial phone numbers
Wed 17-Dec-08 09:31 AM

I have sent you an email with the number.

Victoria

  

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derbyadvic
                              

Welfare Rights Officer, Derby Advice
Member since
23rd Jul 2008

RE: Tax Credits Direct dial phone numbers
Wed 21-Jan-09 10:57 AM

Victoria - have the TC heard of similar cases to the post i made today re complaints being closed down?

Thankyou for the earlier info,

toby

  

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Top Working Tax Credit & Child Tax Credit topic #3399First topic | Last topic