Hello! I'm from Leeds CAB, and was involved in the lobbying of DWP to adopt this scheme. I'm very concerned to hear your client's story. We haven't come across any others like this. So far as we knew, the free calls should have nothing to do with 'free minutes' - they ought to be free even for PAYG customers.
Did you take it up with Vodafone? What did they say? Was the client absolutely definitely ringing an 0800 number or could he possibly have called an 0845 number? Did the call happen after 18 January?
If you would like me to send you a contact's details in Vodafone, or to discuss the case in more detail, please do get in touch <tom.royston@leedscab.org.uk>.
Tom
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