Is anyone providing specialist telephone consultancy for benefits? I am a benefit worker at CAB in Scarborough, we mainly use the Welfare Benefits Unit in York.
We also used to use the LSC line run by LASA and CPAG but that seems to have stopped, along with MASU, and CitA only provide specialist support for benefits online now.
We have a quality mark in general help and specialist casework.
Anyone else?
Thanks

the specialist support line is still in operation ...

... by cpag in england and lasa in wales

see .. http://www.cpag.org.uk/cro/supportservice.htm and http://www.lasa.org.uk/representation/ssp.shtml

Thu 03-Jul-08 09:52 AM by Paul_Treloar_

You should be able to access SSP service through CPAG Welfare Benefits Specialist Support Service

The service can be used by any organisation in England* with:

a LSC Unified Contract; or
a Specialist Quality Mark (in any area of law); or
a General Help Quality Mark (in any area of law).
Anyone working for an eligible organisation (whether paid or as a volunteer) can use the service.

How to access the service

Call the dedicated telephone helpline for advice and information about welfare benefits or tax credits. Eligible advisers can also email the service at advice@ssp.cpag.org.uk.

0845 612 8007

Monday to Friday

10am to 4pm

edit to add, that was strange, your message wasn't there until i posted my reply Shawn. And yet your reply was posted yesterday....

Brill, thank you.