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Help please - Just been asked by a mental health support worker - their client applied for a budgeting loan, it was awarded but when payment didn't arrive the support worker phoned SF and was told that it was paid into the wrong bank account due to incorrect details given by the claimant, and she will be liable to repay even if she does not get the money. It's still under investigation but the support worker would like to try to resolve this before the her client is told to repay, due to the impact on her mental health. Any suggestions for tactics or info from anyone who has had a similar situation would be welcome.
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