The principle of drawing inferences applies to any evidence, whomever provides it and in whatever form. Usually, the more formal the evidence, the more likely a Tribunal is likely to accept it.
But, albeit in a completely different context, I have seen formally compiled documentation completely rejected by Tribunals on the grounds that the documentation did not reflect the reality of the situation. That is obviously unusual, but it does happen.
Based on the info given, it *appears* the LA intend to stand their ground in your client's case. If so, an appeal is probably the only way to move forward.
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