I too would be (highly) suspicious of the motives for the visit on the basis of the situation as outlined.
However, I don't think you can get a decision overturned simply because papers are no longer available. The relevance is what weight should be attached to the AVAILABLE evidence (including your client's statement(s)). Depending on the circumstances, there may be occasions where it is appropriate to ask a Tribunal to draw inferences from the failue of the DWP (or an LA) to produce relevant dodumentation. But, I'm not sure this course of action is justified in this case.
The best course of action, in my view, is to pursue the appeal and try and make mince meat (er, a new technical term) of the DWP's position. Without papers, the DWP will have a much tougher job to support the basis of their decision. That's their problem.
NB: It never ceases to amaze me that the DWP (and LAs) think that the disposal of papers is acceptable in relatively short periods of time. It's just stupid.
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