2 cases in last two weeks where local JC+ appear to be making up their own rules on the appeals procedures for JSA - or am I missing something?

Both cases involved suspension of JSA (not taking up an interview, and not being avai for work when on 10 day holiday). Both cases put in appeals on GL24s.

In one, the appeal is over 3mths old and when queried with the local office I was told a reconsideration was done, the decision not changed and so the appeal ended. Cl has to put in a fresh appeal to get case to the Tribuals Service.

In the other, the appeal was accpeted as lodged and again reconsidered not in client's favour and the process stopped. Needs to appeal again.

Im pursuing a complaint about the former, the latter Ive just found out about today.

They are wrong aren't they? After a recon, the appeal must go to the Tribunals Service and no new appeal is needed?

Many thanks

As long as the original challenge was in writing and clearly indicated appeal (or something akin to, i.e. "I want a tribunal to reconsider my case") then the DWP are acting unlawfully by not sending the case down to TTS if original decision not revised partially or wholly in client's favour. This is so well established as to be incontrovertible.

They do make you begin to doubt yourself though don't they by their sheer basic ignorance.

Thanks Nevip.

I dont think you can get more clear than appealing on a GL24 stating you are wanting to appeal and giving reasons, which is exactly what he did.

No reply to my complaint as yet......