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we have the same problem in birmingham, which is a huge LA. when people have benefit problems, its often the council tax summons et seq that causes the most immediate stress, and the inability to stop it while things are being sorted out. the local benefit service is a bit slow and creaky, but at least responsive to representations, but the revenues department grinds on automatically, ruthlessly, and its like dealing with a dalek, sans sonic screwdriver.
but let's face it, they have to get the money from somewhere to pay for the cost of appealing to the Ho L in an attempt to wriggle out of paying their debt to their unfairly dissed women employees for donkeys' ages...
what a world! every day a 'you can't make this stuff up' day...
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