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I've found the CA unit to be the most amazingly inconsistent in Data Protection matters of all DWP units, and there's stiff competition for the title.
One person says "I will not do anything until I have written authority", and demands it by fax, upon receipt of which if you speak to that person again they deny having received it anyway. But the next person you speak to is happy to go on at length without a date of birth or address in sight. And then they change the alphabet splits they all cover frequently anyway.
On a practical level, if you rang at lunchtime, ring at another time, and vice versa (if unsuccessful try early morning/late afternoon, and try to memorise the jobsworth's tone of voice. If they answer the phone just say sorry wrong number). You'll prbably get a different person with a different 'policy'.
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