Hmmm. I've just been checking the schedule to the DARs and, unless I've overlooked something, decisions relating to HBRs 91 & 92** are excluded from the right of appeal.
** As amended by the regs cited by Jeff
If it is correct that there is no right of appeal, the only way forward (in the legal sense) will be by way of JR.
However, in the meantime, I think a letter of complaint to the Benefits section is thoroughly justified. If the complaint procedure fails, next stop Ombudsman. Thereafter, JR.
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