new from the LITRG ...

'HMRC are now taking up to three weeks to process new tax credit claims and up to four weeks to process changes of circumstances which claimants ring to report.

These new delays not only leave low-income families without vital money. They also have important consequences for overpayments.

A recorded message warning of these delays in processing now greets callers to the tax credit helpline. Claimants are asked to call back only after the time limits have expired.'