Client says she did not get a renewal form. Got a notification in August of TC stopping. Wrote to them in August telling them had not had a renewal form & that her circumstances hadn't changed. Is waiting on response, but has now had demand from their Debt Management for the "overpaid" money.
I know the renewal deadline is 31 July, but have a vague recollection that I read somewhere that they were allowing a month's grace. Has anyone else heard this, or did I dream it?
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