Hi
Why was he refused, presume for leaving his job without good cause ! Oh dear - if thats the case bang in an appeal as he would have good cause, health, stress, unable to negotiate less working hours working more than 48 hrs p/wk - worktime directive, if this applied to his job.
You need to explore this in detail with your client, what did his employer say. if the above applies should also consider employment claim.
The DWP do not understand employment law or health & safety, they cannot refuse benefit or sanction if the previous employer was in breach of the law
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