We have (Casework Team) dealt with hundreds of cases in our six years since we formed, we have lost one, which was then taken to Commissioner and an award was achieved. We therefore still hold a 100% success rate.
We (as many others do) constantly request a significant improvement in the Decision Making (DM) process, to be fair some changes have been made, such as the re-writing of the guidance hearing impairment in adults (NDCS cover the child/children side) but that has not necesarily changed or improved the decisions being made.
We frequently see crass and unrelated comments from DM's, such as "good eyesight compensates for loss of hearing". In addition to qutoes taken from Caselaw which we rely upon, being mis-quoted. Lets hope this report finally does something to improve the DM process.
|