the parliamentary and health service ombudsman has published a series of case studies relating to her handling of complaints against, amonst others, the DWP and the Revenue ...

... the case studies form part of a report Improving public service: a matter of principle

the DWP/Revenue case studies are -

• Decision to reduce disability living allowance award taken without proper consideration of all the relevant facts
  
• Failure to appreciate the full scope of the injustice caused by maladministration
  
• Mishandling of income support payments and inadequate consideration given to appropriate remedy
  
• HM Revenue & Customs recovered tax (which had been underpaid as a result of an error on their part) plus interest, failed to pay entitlement to tax credits and failed to address complaints