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Top Disability related benefits topic #7424

Subject: "Performance Management Framework" First topic | Last topic
donewithwr
                              

macmillan welfare rights officer, rotherham metropolitan borough council
Member since
20th Aug 2009

Performance Management Framework
Wed 06-Jan-10 10:54 AM

Has anyone managed to put a performance management framework in place for Welfare Rights or Money Advice? Most of our existing targets are qualative not quantative!. We would appreciate any help and advice.

  

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Replies to this topic
RE: Performance Management Framework, stevenm030, 06th Jan 2010, #1
RE: Performance Management Framework, Neil Bateman, 06th Jan 2010, #2

stevenm030
                              

welfare rights officer, dundee city council welfare rights
Member since
06th Jun 2008

RE: Performance Management Framework
Wed 06-Jan-10 12:08 PM

http://www.scotland.gov.uk/Publications/2009/12/21134623


http://www.scotland.gov.uk/Topics/Statistics/Browse/Social-Welfare/IncomePoverty/Publications


try these they may be of interest if not totally what you are looking for.

only relate to scotland and money advice though.

  

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Neil Bateman
                              

Welfare rights consultant, www.neilbateman.co.uk
Member since
24th Jan 2004

RE: Performance Management Framework
Wed 06-Jan-10 03:04 PM

I coordinated a working group for NAWRA in 2008 which produced a paper with suggested performance measures. You can view it here:

http://www.nawra.org.uk/Documents/Glasgow_Sept_08/Performance%20Indicators%20for%20welfare%20rights%20advice%20-%20Jim%20McKenny.doc

  

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Top Disability related benefits topic #7424First topic | Last topic