Hi all, I have had two clients recently who have not had the dis premium added to their HB, thus giving the wrong applicable amount.
Both have been on IB for over a year, one would have gone onto LTR IB in November 2008. Both have HB using the correct amounts, i.e. £89.80 per week, but the HB letters state that they are on Short Term Higher IB.
What I want to know is if HB need to be notified of the change from short term higher to long term IB, or if this should be done automatically? When I have called HB they have told me that it is the fault of the client for not informing them of this change.
My thinking is that people would not necessarily inform HB of that change as the income figure remains the same.
Also HB do seem to have taken account of other increases automatically, i.e.: from short term lower to higher, so why not the other change?
Can anyone offer any advice or regs/guidance etc on this one?
Many thanks.
|