What exactly is "true incontinence"? and why is that term important to this descriptor? The legislation doesn't mention incontinence as far as I can see.
The Schedule containing the physical descriptors mentions continence as the activity but the descriptors relate to either no voluntary control, or frequency of losing control. I think the issue is more than just a medical definition of incontinence, because that word is not used. It is about loss of control of bladder/bowel and what that can encompass. The case law in this area even allows for a descriptor to apply where there is no "accident" - for example CIB/14332/96, which deals with bowel incontinence and urgency, so not really relevant to your appeal. But my point here is the DWP seem to have a very narrow view of what is required under this physical area. On a side note I have yet to convince my local tribunal's of this either, so may be I am wrong!
If the DWP are stating it is not true incontinence I would think they need to state why and if they want to rely on CDs these would need to be declared and copies given if not reported.
You mention s/he also has incontinence at night. What is the cause of this? If the DWP think its enuresis, that's excluded from the physical activity, so wont be taken in to account.
But if the client has a condition which is affecting the functioning of his/her bladder, surely this is incontinence? Bonner p785 discussed what is meant by this and may be useful to you
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