Our welfare benefits training courses are specifically designed to meet the needs of advice workers ranging from those working in the independent advice sector, to local authority staff and lawyers. Whether you are new or returning to welfare rights, or looking for an update or refresher course, our training courses will help you give the best advice to your clients and maximise their income.
We work with an expert team of trainers, who all have direct experience of the advice field and welfare rights sector. Our training is supplemented by case studies, exercises and quizzes throughout the day, and a take-home course booklet to support your future learning.
Plus ... We don’t forget about you once you’ve been on one of our courses! Course participants can continue to access support from us in putting their learning into practice, through our online adviser forums.
Citizens advice bureaux | law centres | local authorities| homelessness organisations | housing associations | Age UK | Great Ormond Street Hospital | Parkinson's UK | Scope | Dial UK | Migrant's Resource Centre | Solace Women's Aid | Pierce Glynn Solicitors | RNIB
'Very knowledgeable, welcoming, experienced and effective trainers. Achieved and exceeded objectives' (Age UK) | 'I recommend it to all advisers' (Stonewall Housing) | 'The feedback we received from our delegates has been exceptional. Delegates have commented on how well informed the trainers are and that they have been given tools and techniques to use in their workplace straight away. The rightsnet training service is efficient, friendly and can tailor training to your needs and budget' (Training and Development Lead, Islington Council)
We work with a small team who are not only welfare rights experts but also fantastic trainers and lovely people, including -
Daphne Hall - Daphne has worked in welfare rights since 1990. She is an editor with rightsnet, and previously worked as a welfare rights adviser for Citizens Advice, Springfield Psychiatric Hospital and Bristol City Council. She has also been a freelance trainer for 20 years working with a number of organisations including Lasa, CPAG and Shelter. Additionally, she is a member of the executive committee of the National Association of Welfare Rights Advisers, and a contributing author to both CPAG's Welfare Benefits and Tax Credits Handbook, and Disability Rights UK's Disability Rights Handbook.
Michael Chambers - Michael is a team manager at Hertfordshire County Council's Money Advice Unit where he has worked since 1992. He is an experienced welfare rights and money advice trainer and has also provided training for Child Poverty Action Group, Citizens Advice Bureaux, SITRA, Shelter, local authorities and a wide range of voluntary, statutory and charitable sector organisations.
Jo Silcox - Jo has worked in welfare rights since 1986, including 18 years experience of delivering training on welfare benefits to a wide range of audiences. She is currently a Welfare Rights Adviser at Hertfordshire County Council's Money Advice Unit and at Harlow Law Centre, and her previous employment includes LB Ealing, LB Newham and Liverpool's Disablement Resource Unit. She was also a caseworker at the Free Representation Unit for 6 years and was chair of Harlow CAB for 3 years.
From 1 January 2016, our courses will be held at our new office in Central London @ Kinnaird House, 1 Pall Mall East, London SW1Y 5BP.
Get a discount! If your organisation is based outside of London, we're happy to offer you a £20 discount on our full day courses to help towards your travel costs ... just quote 'OutofLondon' on your booking form.
If you have any queries about our training courses, please email firstname.lastname@example.org