Rightsjobs
Team Leader Housing
Organisation: Shelter
30 hours per week. £25,072 (Pro Rata)
Location: Chester
Deadline: 14/07/2009
Shelter Chester provides a range of consultancy and direct services to agencies and individuals. The advisers supported by the administrative staff, deliver services throughout Chester and surrounding areas. We aim to work in partnership with agencies at a local and regional level to ensure effective access to housing advice across the country.
Shelter are looking for a LSC SQM supervisor to manage their existing housing team. Candidates must be qualified or part qualified as self-supervisor under the LSC contract.
The ideal candidate must have previous experience working to LSC standards or equivalent and have experience of conducting independent file reviews. This position is part time covering 30 hours per week. Flexi time is available for this position.
Each adviser will be expected to be able to perform the following -
- Participate in service rotas
- Work within the service's operating model, conducting detailed diagnostic interviews
- Agree client's needs and identify desired outcomes/actions (within contractual framework)
- Make referrals to solicitor at earliest point in case where clearly certificated work, supporting solicitors on certificated work as required.
- Ensure case details are entered onto Shelter's Client Information Case Management system (CICM) accurately and punctually.
- Make representations on behalf of clients to variety of agencies
- Generate letters confirming advice/support
- Attend complex appeal hearings (LA Homelessness Appeals etc) and Court desks (where operative)
- Undertake advice session supervisor responsibilities, including providing, coaching & mentoring support to Advice Assistants and Advisers
- Assist Team Leaders with implementing and monitoring casework to SQM standards.
- Take on most complex cases from Advice Assistants and Advisers.
Please note this is a contract position lasting for a minimum period of 12 months. The salary for this position is set at £25,072 with a generous holiday entitlement of 30 days plus stats (currently 8 per year).
Should you wish to apply for this vacancy please send an email to shelter@craconsultants.com with your cv and a request for an application form.
