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DWP - is there no end to their stupidity?
Client was one of the ‘few’ (see below) affected by DWP failure to notify sanction decisions in the past.
Decision Notice issued 9/11/15 stated:
“A check of our records indicates that we may not have given you formal written notification of this decision (20/11/12) A formal letter would also have given you the information about the steps you could take to appeal”
appeal made.
DWP have now requested HMCTS to rule that the appeal is outside the absolute time limit.
We have referred DWP/judge to the decision notice and Gov.UK:
What should I do if I think DWP hasn’t notified me of a sanction?
If you’ve been sanctioned, you’re entitled to written notification of the decision, and of your right to appeal.
We’re writing to a small number of people who may not have received this notification.
If you don’t receive a letter by 7 December 2015, you don’t need to take any action. However, if you’ve evidence that a sanction was applied to you, but you weren’t notified and didn’t have the opportunity to appeal, then you can phone us on 0345 600 3080 (textphone 0345 608 8551).
You’ll need to have your National Insurance number, date of birth and original sanction details to hand.
What a waste of public money!
[ Edited: 17 Mar 2016 at 02:12 pm by Peter Turville ]This is one of those rhetorical questions, isn’t it?
Well George has now lost the few quid down the back of the sofa he found there a few months back - easy come, easy go.
We have a similar one Peter. It’s at the MR stage but it looks as though DWP has refused to accept the MR on basis it is too late. We don’t know for certain yet as we’ve failed security every time we’ve tried ringing the contact centre (client due in so we can ring with client present) but a complaint we lodged in relation to the issue has met with the response that the dispute is ‘out of time’. To add insult to injury, the complaint response contains none of the client’s details (no name, address, NINO) and we’ve only deduced which of our recent complaints they’re responding to by process of elimimation.
Incompetence on a grand scale or something more insiduous?
It may be worth also referring DWP to this: