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anyone in digital area?
Hi all. I am continually asked who will be able to access an on-line UC notification when the digital service is expanded further. So, for example, if a UC claimant goes to his/her local CAB/support worker with his/her appropriate log in details - can the adviser/support worker access the claimant’s UC account? Has anyone had any experience of this/come across any problems?
Many thanks in advance
A further question must be - if the client is not present / won’t (understandably) give their log in details to their adviser etc, so the adviser can deal with the enquiry when cliant is not present - will there be any alternative method of contacting DWP (with implicit consent procedures etc.) by which an adviser can establish any information / progress an issue?
... anyone had any experience of this/come across any problems?
This might be of interest…
Very interesting…pity the JCP staff don’t seem to know much about anything. Doesn’t bode well!
Thanks Jon, very helpful. Guess that means if a claimant remembers their user name and password and their 16 digit PSN, they should be able to log in from anywhere. Does not bode well at all Maggie!