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Forum Home  →  Discussion  →  Access to justice and advice sector issues  →  Thread

Low Commission Welfare Rights Advisers’ Survey

shawn mach
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Joined: 14 April 2010

Just a reminder that the Low Commission’s Welfare Rights Advisers’ Survey is still open ...

‘We are conducting research on DWP decision, reconsiderations and appeals as part of a research project on redress. Much of the Low Commission’s final report concerned preventing unnecessary demand through public legal education, improving administrative processes, and challenging and correcting decisions as early as possible.

But whilst DWP and other pubic bodies like to claim they doing everything to “get things right first time,” improve their assessment and decision-making processes, determine claims fairly and avoid claimants having appeal, recent experience (for example with ESA and Work Capability decisions) suggest otherwise.

So we would like to test some of these assertions against welfare rights advisers’ experience. It would be enormously helpful for anyone involve in welfare rights advice, if you could take a few minutes to fill out the following anonymous survey ...’

http://www.lowcommission.org.uk/News/We-need-your-help