Job Centre telling tenant he must sign on ..

I can understand a front line call centre worker saying such nonsense, but A DECISION MAKER??

1964..
just had a call back from DWP and an apology for not knowing their own rules…

Think I’ll post them a copy of the link above…

I find it so very frustrating that the introduction of MR last October has bought about this administrative chaos.

Previously, the decision to allow an appellant to remain on basic rate ESA until their appeal was decided, and which meant that there was no fiscal advantage in relation to a JSA claimant, made for such a straightforward system and given the large volumes of appeals allowed in favour of appellants, was also justified in policy terms, in my opinion.

The associated stress for claimants who are now found not to have LCW, and the extra work and expense for advice services and DWP that has now arisen, is completely unjustified. I look forward to the independent research into this shambolic decision that finds that everything is working brilliantly now…....

If it gets people off benefits then it’s working!!

When do clients ever get an apology for this kind of incompetence? Usually they are made to feel as if they are to blame.

This looks interesting as recent research - can’t say I’ve seen it widely publicised. The report is called ‘The Cost of a Second Opinion’

http://www.citizensadvice.org.uk/fitforwork