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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

UC full service guidance

Jon Shaw
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Welfare Rights Worker, CPAG in Scotland

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Hi folks,

I have just been made aware of a wealth of UC full service guidance in the House of Commons library deposited papers archive: http://www.parliament.uk/business/publications/business-papers/commons/deposited-papers/?fd=2016-10-01&td=2016-12-12&search_term=Department+for+Work+and+Pensions&itemId=119004#toggle-778

Click on ‘Show all files’ under DEP2016-0778 to see all the files. The covering letter is dated October 2016, so it is fairly up-to-date.

Happy rainy day reading!

Jon

[Edited to all instructions about how to find the files]

shawn mach
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Great spot Jon .....

GWRS adviser
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Welfare Rights Service, Greenwich Council, London

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Excellent, getting this stuff through the normal routes is like pulling teeth…  Somewhat frustratingly the home visits document is blank.

shawn mach
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Have created a page of links which is maybe more user-friendly than the deposited papers archive:

http://www.rightsnet.org.uk/universal-credit-full-service-guidance

As we go forward, let us know if you spot any updated versions of the docs ....

Paul_Treloar_AgeUK
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Information and advice resources - Age UK

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shawn - 02 February 2017 11:20 AM

Have created a page of links which is maybe more user-friendly than the deposited papers archive:

http://www.rightsnet.org.uk/universal-credit-full-service-guidance

As we go forward, let us know if you spot any updated versions of the docs ....

nice one shawn, thanks.

Ros White
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Advice and Rights team, CPAG, London

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yes, very helpful, cheers!

AmosP
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Financial wellbeing team leader - Family Mosaic, London

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shawn - 02 February 2017 11:20 AM

Have created a page of links which is maybe more user-friendly than the deposited papers archive:

http://www.rightsnet.org.uk/universal-credit-full-service-guidance

As we go forward, let us know if you spot any updated versions of the docs ....

Interesting to see that nothing appears at all on the Home Visit page:-

http://data.parliament.uk/DepositedPapers/Files/DEP2016-0778/Home_visit_V2.0.pdf

GWRS adviser
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Welfare Rights Service, Greenwich Council, London

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The commons library have been in touch to say that the home visits document has now been updated.  See http://data.parliament.uk/DepositedPapers/Files/DEP2016-0778/Corrected_Home_visits_V2.0.pdf

shawn mach
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Excellent ... cheers Owen ... have updated our page:

http://www.rightsnet.org.uk/universal-credit-full-service-guidance

Daphne
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The DWP have deposited an updated UC full service guidance in the Commons Library so we’ve updated our resources page

Several items have been updated and there is a range of new items including -

- Claim closure and reclaims
- Consent and disclosure
- DWP employees as claimants
- Easement of labour market regime intervention
- Employed claimants fit for work support
- Failure to attend - good reasons
- Fraud
- Housing costs - removal of spare room subsidy
- Housing costs -service charges
- Housing costs - joint tenancies
- Immediate WCA referrals
- Legacy variations and appeals
- MAPPA
- Ongoing contact
- Passported benefits
- Paternity leave and pay
- Prisoners
- Youth obligation
- Suicide DWP six point plan framework
- Shared ownership
- Specified accommodation
- Statutory sick pay
- Treatment of capital
- Treatment of earnings
- Unacceptable customer behaviour
- WCA for claimants in employment
- WCA outcomes
- Tax-free childcare scheme
- Terminal illness
- Work-related requirements and health conditions
- Work-related requirements and ongoing contact
- Work-related requirements for claimants with children
- Working enough regime