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03456088545 - evidence for waiting times

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ROBBO
forum member

Welfare rights team - Stockport Advice

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Total Posts: 334

Joined: 16 June 2010

17/10/16
15:42
21 minutes
Llanelli

(good job I wasn’t planning to catch up with the Olympians down the road)

SamW
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Lambeth Every Pound Counts

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Total Posts: 430

Joined: 26 July 2012

17/10/16
16.33
40 minutes
Not sure which contact centre

SamW
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Lambeth Every Pound Counts

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Total Posts: 430

Joined: 26 July 2012

18/10/16
16.13
23 minutes

The adviser checked three SDPs for me!

S Taylor
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Welfare benefits adviser - Macmillan Caring Locally, Christchurch

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Total Posts: 61

Joined: 11 June 2013

1. 19.10.16
2, 10.26
3. 11 mins
4. didn’t get contact centre

stevemac
forum member

Horsham CAB, West Sussex

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Total Posts: 117

Joined: 24 April 2012

19/10/16
12.05
22 mins
Stockport Benefit Centre ( very helpful when I got through as call had to be on an “implicit consent” basis)

JPCHC
forum member

Cardinal Hume Centre - Welfare Rights

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Total Posts: 186

Joined: 24 November 2014

19/10/16
ESA
16:50
43 minutes
Derby Service Centre

Jac
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Welfare benefits adviser - Melville Housing Association, Midlothian

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Total Posts: 146

Joined: 16 June 2010

21/10/16
10.09 am
Cut off after 12 minutes waiting.

Jac
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Welfare benefits adviser - Melville Housing Association, Midlothian

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Total Posts: 146

Joined: 16 June 2010

21/10/16
11.20 am
Service centre name not given
17 minute wait
Cut off when said I was an adviser.

JPCHC
forum member

Cardinal Hume Centre - Welfare Rights

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Total Posts: 186

Joined: 24 November 2014

21/10/16
ESA
19 mins
Grimsby Service Centre

Martin Williams
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Welfare rights advisor - CPAG, London

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Total Posts: 769

Joined: 16 June 2010

21/10/2016
16:08
36 minutes to get through
Forgot to note contact centre.

Told I could only ask about one case….

1964
forum member

Deputy Manager, Reading Community Welfare Rights Unit

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Total Posts: 1711

Joined: 16 June 2010

Oh that drives me mad Martin!

Jac
forum member

Welfare benefits adviser - Melville Housing Association, Midlothian

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Total Posts: 146

Joined: 16 June 2010

24/10/16
8.36am
Sheffield
16 mins

Victor
forum member

Welfare Rights Officer, Stockport Council

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Total Posts: 88

Joined: 17 June 2010

24/10/16
10.40am
office ?
21:50

Dan_Manville
forum member

Mental health & welfare rights service - Wolverhampton City Council

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Total Posts: 2262

Joined: 15 October 2012

24/10
11.50
20 minutes
Derby

12.49
25 minutes before I gave up.

14.35
25 minutes
Bristol


15.15
22 minutes
Bristol

[ Edited: 24 Oct 2016 at 03:47 pm by Dan_Manville ]
Elliot Kent
forum member

Shelter

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Total Posts: 3117

Joined: 14 July 2014

25/10/16
3.30 ish
19 minutes
didn’t make it out