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Forum Home  →  Discussion  →  Decision making and appeals  →  Thread

Any legislation that MR now needs to be made in writing?

AndreaM
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Debt team - Citizens Advice Southwark

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Total Posts: 123

Joined: 16 June 2010

I just made a complaint to JCP about refusal to accept MR over phone - the client’s letter still said that it could be done over the phone. This discussion from June says it does not need to be in writing:
http://www.rightsnet.org.uk/forums/viewthread/9870/

But my supervisor found this on gov.uk website which suggests that it does need to be in writing
https://www.gov.uk/social-security-child-support-tribunal/before-you-appeal

Have I missed any changes in law?

Jane OP
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The National Autistic Society, Welfare Rights, Nottingham

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Joined: 13 January 2011

Hi,

No it hasn’t changed, you can still ask for a MR by phone.

Jane

Jon (CANY)
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Welfare benefits - Craven CAB, North Yorkshire

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Joined: 16 June 2010

I suppose you could add to your complaint that the government’s new(?) public webpage on the topic is misleading.

It’s annoying. I generally prefer doing it in writing anyway, so as to remove any doubt about what you’re asking for, but sometimes you’re up against the one month deadline.

We spotted what was virtually an admin error, which I thought they would perhaps correct by a simple verbal request, but nope: a PIP decision stated that the claimant could only walk 20 - 50 metres, but then failed to award the relevant mobilising points (the entire mobilising points table was missing). When our volunteer, with the client present, phoned PIP to point this out, she was told she would have to put this reconsideration request in writing.

[ Edited: 23 Sep 2016 at 04:24 pm by Jon (CANY) ]