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Forum Home  →  Discussion  →  Access to justice and advice sector issues  →  Thread

DWP phonelines - are they blocking withheld numbers?

WROTricia
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Advice Works, Renfrewshire

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Total Posts: 103

Joined: 4 February 2016

Just wondered if this is something other people have encountered and if it is just a one-off problem today.

Trying to call DWP all day (various depts.) from my office phone and it was just ringing out, no automated voice. Tried with my mobile and it went straight to the usual greeting. Have they suddenly blocked calls from withheld numbers such as councils??? Never had a problem before.

AdviceShop
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Advice shop - West Lothian Council

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Total Posts: 85

Joined: 24 June 2010

Just dialed JC+ helpline via withheld council phone and no issues

WROTricia
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Advice Works, Renfrewshire

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Total Posts: 103

Joined: 4 February 2016

Many thanks, we are still having issues with it so it’s being checked out.