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Forum Home  →  Discussion  →  Work capability issues and ESA  →  Thread

Stratford contact centre - no to implicit consent!

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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Total Posts: 1659

Joined: 18 June 2010

I know this is a regular problem but is anyone else having particular problems with Stratford contact centre stating there is no such thing as implicit consent (and refusing to pass the call to a superviser)?

We seem to be having a run of implicit consent problems with this particular contact centre at present.

Dear DWP - there appears to be a training need regarding the DWP’s Working with Representatives Guidance at Stratford!

past caring
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Welfare Rights Adviser - Southwark Law Centre, Peckham

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Joined: 25 February 2014

The vast majority of our claims are at Stratford and they’ve always been a nightmare; escalation point numbers out of service as soon as they’re issued, denying claims are with them when they are, several times refusing to issue MR decisions because ‘there’s no right of appeal’ when there clearly is - but of course simultaneously refusing to put that statement in writing - and so on….

Paul_Treloar_AgeUK
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Information and advice resources - Age UK

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Joined: 7 January 2016

Yes, when I was at CPAG, the foodbank advisers had exactly the sort of problems you’re describing on a routine basis.