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ESA Customer Service Feedback
I know this is a rare thing, but I want to provide some positive feedback regarding a particular member of staff at Blackburn Contact Centre.
After calling several times and being given half of the information I finally spoke to someone at Blackburn Contact Centre and was told the correct information regarding a client’s claim which actually made sense; if the other telephonists had told me this during my first call to them I would not have wasted a whole morning redoing an ESA50 and drafting a covering letter.
Does anyone have any ideas about this ??
You could always send them a thank you card; apparently JCP get quite a few… :-/
[ Edited: 16 Feb 2017 at 04:43 pm by Dan_Manville ]lol.
I strongly suspect that any recipient of a genuine thank-you card would very quickly find themselves performance managed/up on charges/drummed oot the brownies/staring into a torch held by the departmental Herr Flick.
Best say nothing if you’re genuinely appreciative of what they’ve done.
many thanks for that, I was thinking along the same lines !!