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Support Group claimants beware!
This looks like a local policy probably introduced by the local SEO. They can’t even get the wording right “If you would [like] to access our support…”
At least they’re clear that it’s voluntary. That’s a vast improvement on efforts round these parts.
Our concern is that there is no warning that these phone-calls could be used as a pretext for re-assessment.
The mention that this is a voluntary initiative may encourage people to phone, without realising the possible implications.
Pretty sad that the relationship between the DWP and claimants/reps has eroded to the point that a (presumably) well-intentioned reminder of the services available to claimants if they choose to access them ends up being viewed as nothing more than an illegitimate attempt to trick claimants out of a few quid in weekly entitlements.
I agree. Sadly, past experience (e.g the review of DLA awards under the old Benefit Integrity Programme)leads me to be cynical about these sorts of exercises.