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DWP requesting info on what skills a work coach should have and feedback on customer experience
As part of its policy to ‘support claimants with a disability or health condition towards work’ the DWP intends that all work coaches will be trained to give personalised support to claimants with disabilities or health conditions. At operational stakeholders we were asked to give feedback on the following questions -
- What range of skills / knowledge should a Work Coach to have?
- What is the most important skill of a Work Coach?
- What should Work Coaches always do (good practice), or never do (things to avoid)?
- What L&D should Work Coaches undertake, can external stakeholders help?
- What local health and disability information should Work Coaches have access to?
We have been asked to feedback in the next couple of weeks. If people have views please direct message me and I will collate and send them in.
Additionally if you would like to be involved in giving evidence to the ESA Customer Experience Group (what works, what doesn’t from the claimant point of view), if you give me your email details I will pass them on.