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03456088545 - evidence for waiting times
Hi everyone,
I’d be grateful if we could use this thread to record experiences of wait times on the 03456088545 number.
Please post the following:
1. Date.
2. Time call initiated.
3. How long you waited before getting through to agent.
4. Which contact centre you got through.
I know people want to post other stuff about how annoying Vivaldi is, experiences with other phone lines etc. There are other threads for that if you want: http://www.rightsnet.org.uk/forums/viewthread/8720/
So let’s try and keep this one clean (you know what I mean).
We can then use it as an evidence base for how long it is taking to get through at different dates / times of day.
1 30/09/16
2 12.58
3 15.36
4 Bridgend
ESA call; 3/10/16; 8.51 am; 26 minutes; Bridgend
3/10/18, 11.58, 6 minutes, gave up to answer a call of nature..
12.13 tried again, 21 minutes Stockport
3/10/16, 9.20, 21 minutes, Stratford (ESA)
4/10/16 11.41 10 mins (blimey!) Birkenhead
04/10/16
14:58: 12 mins: Charlton contact centre
5/10. 8.05, 24 minutes, Stockport
1. 05.10.16
2. 11.32
3.14 mins
4.Stockport
1. 06.10.16
2. 08.35
3. 15 mins
4. Bridgend
ESA
1. 6-Oct-16
2. 3.15pm
3. 21 mins
4. Halifax Service Centre
ESA
1. 7-Oct-26
2. 8:10am
3. 29 mins
4. Derby Service Centre
7/10/16
8.30am
24.08 mins
Stratford
Back on hold for further 2 mins and asked if on APPOLO list
Advised of backlog and no timescale to clear.
7/10/16 10.32am 5 mins… Southend
7/10/16
13.15
wait time 17.02 minutes
Derby
1) 10/10/16
2) 10:50
3) 19 minutes
4) Bristol (I think).
10/10,
11.17, 19 minutes, Derby
12.41, 21 minutes, Sheffield
I knew my luck wouldn’t last…
[ Edited: 10 Oct 2016 at 01:07 pm by Dan_Manville ]