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Forum Home  →  Discussion  →  Disability benefits  →  Thread

PIP Helpline/New Claims Line waiting times

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Dan_Manville
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Mental health & welfare rights service - Wolverhampton City Council

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Total Posts: 2262

Joined: 15 October 2012

The helpline answered on the first ring at 9.12 this morning.

JoshCamden
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London Borough of Camden CSF Welfare Rights Team

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Total Posts: 5

Joined: 26 June 2012

1. New claims
2. 12/10/2016
3. 16:45
4. 23 minutes

SamW
forum member

Lambeth Every Pound Counts

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Total Posts: 430

Joined: 26 July 2012

1. New claims
2. 14/10/16
3. 11.30
4. 12 minutes

SamW
forum member

Lambeth Every Pound Counts

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Total Posts: 430

Joined: 26 July 2012

1. Helpline
2. 17/10/16
3. 14.24
4. 3 minutes

Elliot Kent
forum member

Shelter

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Total Posts: 3117

Joined: 14 July 2014

1. Helpline
2. 18/10/16
3. 2.17
4. About 6 minutes (including the automated spiel)

S Taylor
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Welfare benefits adviser - Macmillan Caring Locally, Christchurch

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Total Posts: 61

Joined: 11 June 2013

1. helpline
2. 25.10.16
3. 10.37
4. answered on first ring!!!

tarzier
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The Regard Partnership, Kingston

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Total Posts: 54

Joined: 16 June 2010

I rang twice today, had a shock as both calls were answered in less than 2 minutes….I wonder what is going on?!

lmrnll
forum member

(i) Welfare Rights (ii) Easthall Park Housing Co-operative

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Total Posts: 4

Joined: 18 November 2014

1. New Claim
2. 25/10/16
3. 15.30
4. Waited on hold for 23 minutes before having to hang up as I had other clients waiting.

S Taylor
forum member

Welfare benefits adviser - Macmillan Caring Locally, Christchurch

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Total Posts: 61

Joined: 11 June 2013

1. new claim - special rules
2. 03.11.2016
3.3.49
4. 6 mins

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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Total Posts: 1659

Joined: 18 June 2010

1. helpline
2. 03/11/16
3. 16.34
4. 13.33

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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Total Posts: 1659

Joined: 18 June 2010

1. helpline
2. 04/11/16
3. 09.23
4. 04.12

Mick Quinn
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Welfare rights officer - Northumberland County Council

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Total Posts: 161

Joined: 18 June 2010

1. helpline
2. 08/11/16
3. 14.20
4. 00.01   (no Vivaldi) Gob-smacked

past caring
forum member

Welfare Rights Adviser - Southwark Law Centre, Peckham

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Total Posts: 1116

Joined: 25 February 2014

1. helpline
2. 16/11/2016
3. 11.10
4. first ring

past caring
forum member

Welfare Rights Adviser - Southwark Law Centre, Peckham

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Total Posts: 1116

Joined: 25 February 2014

1. New claims
2. 17/11/2016
3. 11:20 am
4. First ring


Win double!!

Daphne
Administrator

rightsnet writer / editor

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Total Posts: 3537

Joined: 14 March 2014

Apparently the average answer time on the PIP enquiry line is 6.25 minutes according to this written answer in parliament yesterday…

http://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2016-11-08/52282