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PIP Helpline/New Claims Line waiting times
The helpline answered on the first ring at 9.12 this morning.
1. New claims
2. 12/10/2016
3. 16:45
4. 23 minutes
1. New claims
2. 14/10/16
3. 11.30
4. 12 minutes
1. Helpline
2. 17/10/16
3. 14.24
4. 3 minutes
1. Helpline
2. 18/10/16
3. 2.17
4. About 6 minutes (including the automated spiel)
1. helpline
2. 25.10.16
3. 10.37
4. answered on first ring!!!
I rang twice today, had a shock as both calls were answered in less than 2 minutes….I wonder what is going on?!
1. New Claim
2. 25/10/16
3. 15.30
4. Waited on hold for 23 minutes before having to hang up as I had other clients waiting.
1. new claim - special rules
2. 03.11.2016
3.3.49
4. 6 mins
1. helpline
2. 03/11/16
3. 16.34
4. 13.33
1. helpline
2. 04/11/16
3. 09.23
4. 04.12
1. helpline
2. 08/11/16
3. 14.20
4. 00.01 (no Vivaldi) Gob-smacked
1. helpline
2. 16/11/2016
3. 11.10
4. first ring
1. New claims
2. 17/11/2016
3. 11:20 am
4. First ring
Win double!!
Apparently the average answer time on the PIP enquiry line is 6.25 minutes according to this written answer in parliament yesterday…