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DWP statistics on complaints for 2014/2015

Ros
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editor, rightsnet.org.uk

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New statistics show number of complaints received by DWP and Independent Case Examiner….

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/434982/complaints-about-dwp-ice-apr-2014-mar-2015.pdf

Mike Hughes
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Senior welfare rights officer - Salford City Council Welfare Rights Service

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It’s a hot day. The air is windy but dead and… I am confused. It may be because I can’t breathe but…

Are we talking complaints that were escalated to ICE or complaints about ICE itself?

Ros
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editor, rightsnet.org.uk

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Total Posts: 1323

Joined: 6 June 2010

It is confusing - I think heading of complaints ‘about’ ICE is a mistake because of next bit about number of DWP complaints made and number investigated…. only guessing though….