The son and daughter would be legally liable for the service charge as the leaseholders. I don't think your clients could claim it as an eligible housing cost on their Pension Credit for this reason (not sure if there is any simple legal mechanism for assigning liability).
The easiest way to claim would have been for the son and daughter to charge your clients rent (which would cover the costs mentioned) and they could then have claimed Housing Benefit. As long as the rent charged was reasonable then HB should cover anything that wasn't specifically ineligible (eg. support related services that would come under Supporting People). There may even be scope for the son and daughter to charge just a basic rent and exclude the service charges if they decided to accept liability to pay them. They would have to be careful that such an arrangement wasn't deemed contrived or non-commercial.
This might also be an issue if your clients have lived in this accommodation for a while and the agreement then changes as the Council might argue that this was done to take advantage of the HB scheme. But this provision should only be used where there is some sort of abuse. The arrangement you describe is quite a common one, but such informal arrangements between family members often leave people in a Catch-22 situation, unable to claim the costs under HB or PC. A reasonable HB department would possibly accept the payments your clients make as rent (or similar) anyway (if there was evidence of payments being made), despite what they may have called it as this is what they effectively are. I think the confusion usually arises because both sides get wrapped up in arguments about who is legally liable for the service charge rather than the real nature of the payments being exchanged between the two parties.
All the above may be affected by other factors to do with contrivance and non-commerciality, whether your clients pay the service charge to their son and daughter or direct to the Management Company etc, but I think HB is the only route to recoup these costs. Interested if anyone has any differing views because I have come across a few of these cases in the past. These have all been genuine, non dodgy arrangements which have been complicated by the same ambiguities.
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