This is an extract from a report summary available on the local government ombudsman's website that may be useful -
Northampton Borough Council (05/B/16773): Maladministration causing injustice
'Northampton Borough Council wrongly took repossession action through the courts and instructed bailiffs to collect council tax arrears from a woman while her benefits entitlement was unresolved. The Ombudsman upheld the woman's complaints, saying they highlighted 'serious failings in the Council's administration of housing and council tax benefit and in the recovery of rent and council tax arrears.' He welcomed the Council's agreement to his proposed remedy, and its commitment to improve its procedures to avoid the recurrence of these failings.
'Ms Adams' (not her real name) complained about the Council’s handling of her housing and council tax benefit claims between November 2004 and March 2006. She said that the Council:
delayed excessively in processing benefit claims and appeals; and pursued recovery of rent and council tax arrears while benefit claims and appeals were outstanding - in particular, taking repossession action through the county court, and instructing bailiffs to collect council tax arrears while benefit entitlement was unresolved.'
http://www.lgo.org.uk/benefits.htm
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